At GlobalLogic, I was responsible for designing and delivering the  experience for a Contact Centre as a Service (CCaaS Product)which is a Global Leader in CCaaS  solutions.

I had to actively collaborate with Product Managers,  Visual Designers, Researchers and both front-end and back-end Engineers across the team to define the constraints and deliver the final screens.

I joined at the early stages of the product and was able to take part in several brainstorming sessions with both Design and Product Management helping contribute towards the overall product vision.

I have conducted primary research, designed and prototyped high fidelity iterations of the on-boarding experience, each of which was tested and validated with users. On some occasions, I have lead these studies by working closely with Research.

My iterations were built in Sketch and Figma. We were able to gather rich feedback and insights from our user testing sessions as a result of the high fidelity nature of these prototypes. 

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Given the highly confidential nature of the project, I am unable to share the details of this project.